Support
We're here to help you succeed with your product. Learn about support plans and how to get in touch.
Support Plans
Standard Support
Included with every launched product
- Bug fixes and security patches
- Monday–Friday, 9 AM–6 PM Eastern
- Response target: 24 hours
- Email support
- Documentation and knowledge base
- Quarterly releases
Best for products that are stable and require minimal enhancements.
Retained Support
Ongoing partnership and development
- Everything in Standard, plus:
- Dedicated point of contact
- 4-hour response time target
- Quarterly roadmap planning
- Priority feature development
- Monthly check-ins and strategy
Best for active products and evolving business needs.
Note: These are target response times, not guarantees. Emergency issues involving data loss or security are prioritized accordingly. All response times exclude weekends and holidays.
How to get help
Reporting a Bug
Found an issue? Tell us what you were doing, what you expected, and what happened instead. Screenshots or videos help.
Submit bug report →Feature Requests
Have an idea that would make the product better? We'd love to hear it. Tell us the problem you're trying to solve.
Submit feature request →General Questions
Questions about functionality, integrations, account access, or release information?
Ask a question →Contact Information
Support Hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time
(excluding holidays)