Privacy Policy

1. Introduction

Vellum Forge Digital LLC ("Company," "we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services.

We are committed to protecting your personal data. This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

2. Information We Collect

Information You Provide Directly

When you contact us through our website, email, or phone, we collect information you voluntarily provide, including:

• Name, email address, phone number
• Company name and job title
• Project details and requirements
• Correspondence and communication history
• Any attachments or documents you provide

Information Collected Automatically

When you visit our website, we collect certain information automatically:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website
• Device type and operating system
• Click paths and interactions

Cookies and Tracking

We use cookies to remember your preferences and improve your experience. You can disable cookies in your browser settings. Essential cookies are required for website functionality.

3. How We Use Your Information

We use collected information for:

• Responding to inquiries and providing customer support
• Sending service-related announcements and updates
• Improving our website, products, and services
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations
• Fraud prevention and security
• Marketing communications (only with your consent)

We do not sell your personal information to third parties. We do not use your information for purposes incompatible with this Privacy Policy.

4. Information Sharing & Disclosure

Service Providers

We may share your information with third-party service providers who assist us in operating our website and providing our services, including hosting providers, email services, and analytics platforms. These providers are contractually bound to use your information only as necessary to provide services to us.

Legal Requirements

We may disclose information when required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the public.

Business Transfers

If Vellum Forge Digital is acquired or merged, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Generally:

• Inquiry data: Retained for 2 years or until the project concludes, whichever is longer
• Client project data: Retained for the duration of the engagement plus 3 years for compliance
• Website analytics: Retained for 12 months
• Email communications: Retained according to your email retention settings

You may request deletion of your personal information at any time, subject to legal obligations to retain records.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data in transit
• Encryption for sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication
• Employee training and confidentiality agreements

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security, but we commit to protecting your data to the best of our ability.

7. Your Privacy Rights

Access & Portability

You have the right to request a copy of your personal information and to receive it in a portable format.

Correction

You may request that we correct inaccurate or incomplete information.

Deletion

You may request deletion of your personal information, subject to legal or contractual obligations to retain records.

Opt-Out of Marketing

You can unsubscribe from marketing communications by clicking the "Unsubscribe" link in any email or by contacting us directly.

Data Processing Restrictions

Depending on your location, you may have rights to restrict how we process your information.

To exercise any of these rights, contact us at privacy@vellumforge.com.

8. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If we become aware that a child under 13 has provided us with information, we will delete it immediately.

10. International Data Transfers

Vellum Forge Digital is based in the United Kingdom. If you are located outside the UK and provide information to us, please note that your information may be transferred to, stored in, and processed in the UK and other countries where we operate.

For residents of the EU/EEA, we rely on Standard Contractual Clauses and other appropriate safeguards to ensure adequate protection of your information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information collected from you
• Right to opt-out of the sale of your personal information
• Right to non-discrimination for exercising your CCPA rights

To submit a request, contact us at privacy@vellumforge.com.

12. European Privacy Rights (GDPR)

If you are located in the EU/EEA, you have rights under the General Data Protection Regulation, including:

• Right to access your personal information
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

To exercise these rights or file a complaint, contact us at privacy@vellumforge.com or your local data protection authority.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, law, or other factors. We will notify you of material changes by email or by posting a notice on our website. Your continued use of our services constitutes acceptance of updated policies.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

We commit to working with you to resolve any privacy concerns.